Robert Dew, Cyrus Allen and Sarah Daly join a small group of 20 executives for lunch and a gallery tour at the Auckland Art Gallery. We are launching the new book 'Lean CX' and will be talking through how to differentiate at low cost and least risk.

The French-Australian Chamber of Commerce and Industry South Australian Chapter with CapFeather as Gold Sponsor is delighted to invite you to its fourth Tchin-Tchin networking evening of the year on Wednesday 7 July! We offer Rugby fans a live streaming of the Australia vs France Sydney game kicking off at 7.30pm. Children are welcome.

In this webinar, Robert Dew and Cyrus Allen, authors of Lean CX, discuss their motivation for writing the book, what they see is going wrong in CX practice, and outline key points that will change your thinking on how to differentiate the customer experience and get real, bottom line results.

Robert Dew, Cyrus Allen and Sarah Daly join a small group of 20 executives for lunch and a gallery tour at the Art Gallery of NSW for the 2021 Archibald Prize in Sydney. We are launching the new book 'Lean CX' and will be talking through how to differentiate at low cost and least risk.

Robert Dew, Cyrus Allen and Sarah Daly join a small group of 20 executives for lunch and a gallery tour at ACMI in Melbourne. We are launching the new book 'Lean CX' and will be talking through how to differentiate at low cost and least risk.

UTC+1 timezone: London [Free]

Zoom link to access: https://us02web.zoom.us/j/88517569188

Need to stress-test your post-COVID customer strategy? This session has you covered. Wargaming is used in highly competitive environments to 'stress-test' strategies prior to implementation and predict competitors’ most likely moves. The methodology guides organisations to make robust strategic decisions through researching, scenario planning and role playing key competitors within the external market context. Join us to find out more.

GMT+11 timezone: Melbourne [Free]

Zoom link to access: https://us02web.zoom.us/j/83173744300

Need to stress-test your post-COVID customer strategy? This session has you covered. Wargaming is used in highly competitive environments to 'stress-test' strategies prior to implementation and predict competitors’ most likely moves. The methodology guides organisations to make robust strategic decisions through researching, scenario planning and role playing key competitors within the external market context. Join us to find out more.