Robert Dew, Cyrus Allen and Sarah Daly join a small group of 20 executives for lunch at GOMA. We are launching the new book 'Lean CX' and will be talking through how to differentiate at low cost and least risk.

We will have a beautiful lunch in the Swinburne Studio, with food by chef Karen Martini, great company and conversation.

After lunch, you will go on a 60 minute tour of selected pieces in the ACMI collection. We will talk through how artists innovate and test the market in different ways to those who work inside commercial organisations. The tour will encourage us to see innovation from a new perspective.