Working with us

“I’m actually kind of keen to see where the next opportunity is with them... I think that they would be a great fit for any company that is looking to develop an innovative, differentiated, customer based solution.”
— Gary Carroll, CEO G8 Education

What’s happening

Featured
CapFeather assists 96 year old company, Fibre King achieve 250% sales growth in 3 years by innovating.
CapFeather assists 96 year old company, Fibre King achieve 250% sales growth in 3 years by innovating.

Fourth generation family business Fibre King attributes its extraordinary 250% sales growth in the last three years to their focus on identifying and developing low-risk innovations, and completely changing their sales conversion process.

15 Problems CX Leaders Need to Solve in 2022
15 Problems CX Leaders Need to Solve in 2022

[4 minute read]

Lachlan Austin headed to the Customer Connect 2021 conference at Doltone House in Sydney on 18 November. We asked him to find out the emerging problems CX Leaders were focused on solving right now. Here are 15 of them.

Is Data the New Competitive Advantage?
Is Data the New Competitive Advantage?

[4 minute read]

In this article, Sarah Daly asks: Are we gathering data in a way that we can leverage to create competitive advantage? Most companies believe data are an advantage, however a recent article in the Harvard Business Review suggests: “In most instances people grossly overestimate the advantage that data confers.” To help overcome this problem, she suggests 4 steps organisations could take to encourage innovating with data.

Customer strategy and innovation. With impact.

“We discovered more about our customers in one month than we could in over 10 years of operation.”
— Paul Elmslie, CEO National Skin Cancer Centres
“This is where the magic happens. The team came in fast and quickly identified our blind spots. The solutions and business innovation pushed us beyond the constraints that we thought were limiting us and has helped us take leaps and bounds forward in developing our business.”
— Ryan Hill, Global Strategy Director Advisian

Global and local brands our people have worked with

 

Welcome to CapFeather

We are a boutique strategy consulting firm, helping organisations find innovative customer revenue streams and growth opportunities. We take an entrepreneurial approach to shifting your customer strategy, bringing a laser-sharp focus on adjacent markets and value creation.

Are you ready to take your next best move for growth?