What to expect

At CapFeather you’ll be working on meaningful, challening projects. There won’t usually be easy answers. So you’ll jump right in to help an experience team of strategy and innovation professionals Here at CapFeather we are focussed on helping clients grow through the innovative customer experiences and new market opportunity development. At our heart is a group of remarkable people who genuinely care about making a positive impact.

You can expect to learn and to develop a wider range of capabilities and skills than you might have imagined. We believe that growth and learning is an on-going journey, and are always striving to collectively challenge and better ourselves as individuals and a team.

Founded in February 2022, built on decades of experience. We have an exciting road ahead and welcome you joining us on that journey.

as a capfeather EXPERIENCE DESIGNER you will

  • Help clients understand the potential for increasing value through innovative, unique and tailored customer experiences.

  • Uncover what drives and motivates human behaviour through a range of research approaches.

  • Create fit-for-purpose Service Design outputs and use them to facilitate understanding and change within organisations.

  • Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.

  • Create compelling experience concepts to support rapid understanding and to move quickly into more detailed design.

  • Deliver the CapFeather promise of creating real and lasting value for the clients we serve.

What kind of expertise we're looking for

  • An advanced understanding of CX, its value and how to use CX design to achieve change.

  • Strong skills in UX research, UX/UI design, digital product design, detailed design etc.

  • Be skilled in structured problem solving and impactful communication.

  • Have experience navigating and delivering internal and client outcomes.

  • Have facilitated exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.

‍If your experience looks a little different from what we’ve identified but you think the role is right for you, we’d love to learn more about you. 

Your traits

‍If you have an entrepreneurial spirit, can navigate through ambiguity, are commercially minded and deeply care about putting people first, you’ll fit right in.

Note: we are only accepting applications from Australian Citizens for this role.

Project case studies and your portfolio

We’re interested in how you think, how you engage people to bring them on the journey and the quality of the ideas you help bring to life. So we’d love to see case studies of projects you’re proud of - or maybe solutions or experiences you’ve designed and implemented. If you are contacted for a conversation, please have some of these ready.

NB: Don’t worry - we’re only interested in how you think and approach challenged problems. If you need to de-identify work product to show us you capabilities - totally fine.

What's in it for you?

  • An open, really friendly and flat workplace that asks for and values input from everyone on how to shape the business, the way we work and the work we do; everybody can lead and innovate

  • An environment focussed on continual growth and learning (Personal training budget; the opportunity to work across a wide range of different clients; and mentoring and guidance from some seriously capable people to support career progression.

  • A culture focussed on making the world a better place to live and work (e.g. 2 days per year to give back, a focus on work/life balance and working smart, end of month drinks and project team celebrations to celebrate our successes

If you are ready to accelerate your career and work with a great team at the leading edge of customer strategy and innovation, then reach out today.  

Apply in confidence. Only Australian Citizens please.

ASSOCIATE: EXPERIENCE DESIGN

About you

You’ll probably have started in one of these areas - CX, UX or UI design. And are a Uni grad with 2-3 years’ experience. But you know what, you might be a fire cracker straight out of Uni with some great skills and capabilities - and an ambition to work on really cool projects.

You’ll have drive, grit and an open-minded approach to dealing with different situations. You’ll have an opinion and be interested in the opinions of others. You won’t compromise. Quality is important. As is impact.  

And you’ll enjoy working with a wide range of different clients, and bringing your best to every conversation.

 How we might describe CapFeather

We love working on challenging problems with interesting people. A boutique Customer Strategy and Experience Innovation consulting firm with global reach, we take an entrepreneurial approach to creating value through combining customer strategy and psychology to create meaningful customer experiences.

Our team lives and works across Australia’s east coast, Oxford in the UK and New York in the USA. We use a hybrid work model, and have a very flexible approach to work and place.

We aren’t hierarchical - in fact we love challengers! We respect people for their ideas, perspectives and ability to adapt to an ever changing environment.

Part of the CapFeather team in December 2020 at the Gallery of Modern Art in Brisbane.

 
 
 
 
 
 

CapFeather supports your organisation to exploit your existing customer offer and explore new strategic opportunities.

 
 

Discover how capfeather can help

 
 
 

Why CapFeather?

We help mature firms find new and sustainable opportunities by looking beyond the immediate horizon.

Ambidexterity is needed for exponential growth. While your team excels at business right now, we help you design the path for its future success.

Over 20 years of senior advisory, our people have worked on more than 200 projects to deliver bottom line growth and new revenue through product and service innovation - achieved though compelling customer relationships.

 
 
 
 
 

References

[1] Clayton M. Christensen, Richard Alton, Curtis Rising, and Andrew Waldeck, The Big Idea: The New M&A Playbook, Harvard Business Review March 2011

[2] PWC CEO Success Study 2018

[3] Lean CX: How to Differentiate at Low Cost and Least Risk by Dr Robert Dew, Bill Russell, George Bej, Cyrus Allen, De Gruyter 2021

[4] Charles A. O’Reilly III and Michael L. Tushman, The Ambidextrous Organization, Harvard Business Review, April 2004

[5] Mehrdad Baghai, Stephen Coley, and David White, The Alchemy of Growth, New York: Perseus Publishing, 1999.