The organisations we work with vary enormously, and include both public and private organisations, local, national and multinational.
But what’s common to all is their desire to grow – either securing existing revenues from leaking away, or growing into new value streams – through pragmatic, purposeful actions that deliver real top-line improvement.
The following examples provide insight into the kind of work we perform, including bespoke projects and work extending over multiple years.
Leading Australian logistics company: delivered a novel suite of step-out products, informed by customer research, designed collaboratively and de-risked through market testing, which allowed our client to participate in new markets and rich value streams emerging post-COVID
Global sports retailer: shaped its growth agenda in the face of rapid market evolution
State-based electricity supplier: Assessed and developed strategies to capture new growth
Largest ECEC organisation: developed new VAS opportunity for Australian and SE Asian markets
Multi-generation family-owned manufacturer: Increased top-line revenue by 243% through substantially improving their sales and go-to-market capabilities.
Melbourne Local Government Authority: developed citizen experience program structure and prioritised roadmap.
Global publishing giant: Identified and developed new product opportunity to scale into currently unserved market.
Leading univesity: Evaluated student engagement model to uplift student satisfaction and retention
Retail superannuation firm: Reduced churn by 40% in six months through redefining retention strategies
What we do
At CapFeather we work with organisations to create lasting value. We operate with pragmatism, focus and flexibility to meet your business outcomes.
We identify quick wins, we innovate with you on the options that bring you faster results, we help test and validate results in market to make sure that customer needs are met. And we help with implementation where required - because outcomes are all that matter.